FAQs
General
Do you have a loyalty program?
Not yet, but we’re working on it! Stay tuned—we can’t wait to reward you for loving KRWN as much as we do.
Can I partner with KRWN or sell your products?
We’d love to explore this with you! Send us an email at info@krwnshop.com, and let’s chat about your ideas.
Shipping
Where do you ship to?
Right now, we’re keeping it local and only shipping within Canada. We’re so excited to bring KRWN supplements to Canadian pet parents!
How long will it take for my order to arrive?
We know you can’t wait to get your hands on KRWN! Orders usually arrive in 3–7 business days, and we process them within 1–2 business days.
How much does shipping cost?
Standard Shipping: $X.XX (or free for orders over $XX)
Express Shipping: $X.XX
Shipping costs are calculated at checkout—super simple!
Can I track my order?
Of course! Once your order is on its way, we’ll email you a tracking number so you can keep an eye on it.
Do you ship to P.O. Boxes or remote areas?
Yes, we do! We’re happy to ship to P.O. Boxes and rural addresses across Canada. Delivery times might vary a little, though.
Orders and Payments
What payment methods do you accept?
We accept all the usual suspects: Visa, Mastercard, American Express, and PayPal. Your payment is safe and secure with us.
Can I cancel or change my order?
We get it—mistakes happen! If you need to make changes, email us at info@krwnshop.com ASAP. We’ll do our best to help before your order is processed.
What if my order is damaged or incorrect?
Oh no! If something isn’t right with your order, shoot us an email at info@krwnshop.com within 48 hours, and we’ll fix it for you right away.
Products
What makes KRWN supplements special?
We’re all about quality and care. Our supplements are made with all-natural, organic ingredients—no fillers, no weird additives. Just pure goodness for your furry friends!
Are KRWN products approved by Health Canada?
You bet! KRWN supplements are approved as Veterinary Health Products by Health Canada, so you can trust they’re safe and high-quality.
Are your products safe for all pets?
Yes, our products are designed to support general pet health. If your pet has special needs, though, it’s always a good idea to chat with your vet first.
Sustainability
What’s KRWN doing for the planet?
We care about our furry friends AND the environment! That’s why we use recyclable and biodegradable packaging wherever we can.
Are your products cruelty-free?
Absolutely! We’re all about keeping animals happy and healthy, and we never test on animals.
Returns and Refunds
What’s your return policy?
Not loving your purchase? No problem! You can return unopened and unused products within 30 days. Just reach out to us at info@krwnshop.com.
How do I request a refund?
It’s easy! Send us an email with your order details, and we’ll process your refund as quickly as possible. Refunds go back to your original payment method.
